Assess competitive landscape

Create new business models in designing new products and services.

Develop business plans providing product overview, market conditions and financials.

Establish metrics including Key Performance indicators to define success

Establish and maintain product vision

Define customer segments

Establish and validate value propositions

Serve as Voice of the Customer in defining solutions

Balance user needs while ensuring alignment with business objectives

Make buy vs. build decisions

Establish and execute Go-to-Market strategies

Monitor key performance indicators, customer success metrics and compliance.

Streamline methods for speed-to-market efficiencies.

Define customer experience journeys, product roadmaps and business requirements.

Establish Minimum Viable Product or Minimum Viable Experiments for market research

Manage product prototyping and testing

Partner with multi-disciplinary teams to manage end-to-end delivery through all phases of design, development and launch.

Determine processes for customer feedback, dispute resolution and issue tracking.

Establish test plans for acceptance testing.

Manage projects in Agile or Waterfall environments.

Deliver courses and programs to undergraduates, executives and entrepreneurs. Course content focused on:

Systems Thinking & Sustainability

Design Thinking

Business Model Canvas

Ethnographic Research Methods

Entrepreneurial Studies